FAQs

Frequently Asked Questions (FAQs)

At Statessy, we are dedicated to providing a smooth and seamless shopping experience. Below are answers to some of the most frequently asked questions we receive from our customers.

  1. How do I place an order?

Shopping at Statessy is simple! Browse our collection, select your favorite pieces, and add them to your cart. Once you’re ready, proceed to checkout, where you can review your order and enter your payment details. After your purchase is confirmed, you’ll receive an order confirmation email.

  1. Can I change or cancel my order after placing it?

We understand that sometimes plans change. If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this window, your order may have already been processed or shipped, and we may not be able to make any changes.

  1. How can I track my order?

Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package directly on our website or via the courier’s tracking system.

  1. Does Statessy offer gift cards?

Currently, we do not offer gift cards. However, we’re always looking to enhance our services, so stay tuned for updates!

  1. Is my payment and personal information secure?

Your security is our top priority. We use encrypted payment gateways and follow strict data protection protocols to ensure your information is always safe and secure.

  1. Do you offer international shipping?

At this time, we only ship within the United States. However, we are working on expanding to international destinations in the near future, so be sure to check back for updates!

  1. What should I do if my order arrives damaged?

We take great care to ensure your order arrives in perfect condition. If, however, your order arrives damaged, please contact us within 3 business days of receiving it. Kindly provide clear photos of the damaged items and packaging, and our team will assist in processing a replacement or refund.

  1. What is Statessy’s return policy?

We offer a 30-day return policy for unworn items in their original packaging with tags still attached. If you’re not fully satisfied with your purchase, you can return it within this time frame. For more details, please visit our Return & Refund Policy page.

Need Further Assistance?

Our dedicated customer support team is ready to assist you with any questions or concerns.

  • Email: info@statessy.com

  • Address: 4910 Caranchua Reef Dr, Bacliff, TX 77518, United States

  • Phone: +1 775-980-2006

Thank you for choosing Statessy! We’re here to ensure that your shopping experience is effortless and enjoyable.